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WARRANTY

WARRANTY

Below policy is only applicable for purchases made on Bauer.com.

As a consumer, you have a 3-year legal right to file a complaint. If the product is damaged or defective, you need to submit a complaint request within a reasonable time.

Bauer will assess your complaint request without unnecessary delay, and strive to provide feedback within 10 working days (excluding public holidays) from the registration of the complaint.

 
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Warranty for In-Store / Retail Purchases

For any purchases from a local retailer, you should contact the retailer, where they will be happy to review your claim and guide you through any next steps.

Please note that in order to be eligible for a warranty claim, you must present your original receipt to the retailer. Your retailer will not be able to process your claim without valid proof of purchase.

Please note that warranty claims are for any defects in workmanship within the time frame specified by your national rules. Bauer is not responsible for damages or abrasions to any equipment, as a result of playing the sport.

Warranty Terms

All claims must be made during the applicable warranty period.

The warranty obligations shall be void and not apply to any product that was (a) used, handled, operated, maintained, or stored improperly, or in any manner not in accordance with our documentation, instructions, maintenance procedures, or recommendations; (b) subjected to unusual physical or electrical stress; (c) subjected to abuse, misuse, accident, neglect; (d) exposed to moisture; flooding, fire, electrical problems associated with incoming power or other acts not the fault of BAUER HOCKEY; (e) altered or modified by anyone other than BAUER HOCKEY or its authorized agents. This warranty shall be void and not apply to any product damage caused by repairs made or attempted by anyone other than BAUER or its authorized agents. This warranty shall be void and not apply to any product damage caused by hardware modifications or through the use of any parts or accessories that were not certified or approved by BAUER HOCKEY, including without limitation the use of grinding wheels not from BAUER HOCKEY. This warranty shall be void and not apply to any product that is found to have a usage history that is inconsistent with the claimed ownership history or for which the supplied proof of purchase is inconsistent with the Product returned to BAUER HOCKEY

If you have any question about your warranty please contact web-warranty-eu@bauer.com

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Monday - Thursday 9:00 - 16:00

Closed 12:00 - 13:00
Fridays 9:00 - 13:00

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